많은 시간과 돈이 필요 없습니다. 30분이란 특별학습가이드로 여러분은ISEB ISEB-ITILF인증시험을 한번에 통과할 수 있습니다, ITExamDump에서ISEB ISEB-ITILF시험자료의 문제와 답이 실제시험의 문제와 답과 아주 비슷한 덤프만 제공합니다.
많은 분들은ISEB ISEB-ITILF인증시험이 아주 어려운 것은 알고 있습니다. 하지만 우리ITExamDump를 선택함으로ISEB ISEB-ITILF인증시험은 그렇게 어렵지 않다는 것을 알게 될 것입니다. Pass4Tes의ISEB ISEB-ITILF합습가이드는 시험의 예상문제부터 전면적이로 만들어진 아주 퍼펙트한 시험자료입니다. 우리의 서비스는ISEB ISEB-ITILF구매 후 최신버전이 업데이트 시 최신문제와 답을 모두 무료로 제공합니다.
시험 번호/코드: ISEB-ITILF
시험 이름: ISEB (The Foundation Examination - ITIL®)
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Q&A: 418 문항
업데이트: 2013-11-18
IT인증자격증을 취득하는 것은 IT업계에서 자신의 경쟁율을 높이는 유력한 수단입니다. 경쟁에서 밀리지 않으려면 자격증을 많이 취득하는 편이 안전합니다.하지만 IT자격증취득은 생각보다 많이 어려운 일입니다. ISEB인증 ISEB-ITILF시험은 인기자격증을 취득하는데 필요한 시험과목입니다. ITExamDump는 여러분이 자격증을 취득하는 길에서의 없어서는 안될 동반자입니다. ITExamDump의ISEB인증 ISEB-ITILF덤프로 자격증을 편하게 취득하는게 어떨가요?
ITExamDump의ISEB ISEB-ITILF시험자료의 문제와 답이 실제시험의 문제와 답과 아주 비슷합니다. 우리의 짧은 학습가이드로 빠른 시일 내에 관련지식을 터득하여 응시준비를 하게 합니다. 우리는 우리의ISEB ISEB-ITILF인증시험덤프로 시험패스를 보장합니다.
지금 같은 경쟁력이 심각한 상황에서ISEB ISEB-ITILF시험자격증만 소지한다면 연봉상승 등 일상생활에서 많은 도움이 될 것입니다.ISEB ISEB-ITILF시험자격증 소지자들의 연봉은 당연히ISEB ISEB-ITILF시험자격증이 없는 분들보다 높습니다. 하지만 문제는ISEB ISEB-ITILF시험패스하기가 너무 힘듭니다. ITExamDump는 여러분의 연봉상승을 도와 드리겠습니다.
만약ITExamDump선택여부에 대하여 망설이게 된다면 여러분은 우선 우리ITExamDump 사이트에서 제공하는ISEB ISEB-ITILF관련자료의 일부분 문제와 답 등 샘플을 무료로 다운받아 체험해볼 수 있습니다. 체험 후 우리의ITExamDump에 신뢰감을 느끼게 됩니다. 우리ITExamDump는 여러분이 안전하게ISEB ISEB-ITILF시험을 패스할 수 있는 최고의 선택입니다. ITExamDump을 선택함으로써 여러분은 성공도 선택한것이라고 볼수 있습니다.
ISEB인증ISEB-ITILF시험을 패스하여 자격증을 취득한다면 여러분의 미래에 많은 도움이 될 것입니다.ISEB인증ISEB-ITILF시험자격증은 it업계에서도 아주 인지도가 높고 또한 알아주는 시험이며 자격증 하나로도 취직은 문제없다고 볼만큼 가치가 있는 자격증이죠.ISEB인증ISEB-ITILF시험은 여러분이 it지식테스트시험입니다.
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NO.1 Which of the questions does Service Strategy help answer with its guidance?
1) How do we prioritize investments across a portfolio?
2) What services to offer and to whom?
3) What are the Patterns of Business Activity (PBA)?
A. 3 only
B. 1 only
C. 2 only
D. 1, 2 and 3 are all true
Answer: D
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NO.2 Effective release and deployment management enables the service provider to add value to the
business by?
A. Ensuring that all assets are accounted for
B. Ensures that the fastest servers are purchased
C. Delivering change, faster and at optimum cost and minimized risk
D. Verifying the accuracy of all items in the configuration management database
Answer: C
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NO.3 Exhibit: * Missing*
Which is the correct combination of Service Management terms across the Lifecycle?
A. 1A, 2B, 3C, 4D
B. 1C, 2D, 3A, 4B
C. 1C, 2B, 3A, 4D
D. 1B, 2C, 3D, 4A
Answer: C
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NO.4 A plan for managing the end of a supplier contract should be created when?
A. The contract is being negotiated
B. The contract is about to be ended
C. The Supplier Manager decides that there is a risk the contract might need to end soon
D. The contract has been agreed
Answer: A
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NO.5 The group that authorizes changes that must be installed faster than the normal process is called the?
A. Emergency CAB (ECAB)
B. Urgent Change Authority (UCA)
C. Urgent Change Board (UCB)
D. CAB Emergency Committee (CAB/EC)
Answer: A
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NO.6 Which role would you MOST expect to be involved in the management of Underpinning Contracts?
A. Service Catalogue Manager
B. IT Designer/Architect
C. Process Manager
D. Supplier Manager
Answer: D
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NO.7 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill to minimize
the cost of training them
B. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
C. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
D. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
Answer: B
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NO.8 The BEST description of the purpose of Service Operation is?
A. To decide how IT will engage with suppliers during the Service Management Lifecycle
B. To proactively prevent all outages to IT Services
C. To deliver and support IT Services at agreed levels to business users and customers
D. To design and build processes that will meet business needs
Answer: C
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NO.9 Which of the following statements is INCORRECT?
A. The SKMS is part of the Configuration Management System (CMS)
B. The SKMS can include data on the performance of the organization
C. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
D. The SKMS can include user skill levels
Answer: A
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NO.10 Which of the following is NOT an example of Self-Help capabilities?
A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software
Answer: A
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NO.11 Which of the following models would be most useful in helping to define an organizational structure?
A. Service Model
B. Continual Service Improvement (CSI) Model
C. RACI Model
D. Plan, Do, Check, Act (PDCA) Model
Answer: C
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NO.12 Which of the following is NOT the responsibility of the Service Catalogue Manager?
A. Ensuring that all operational services are recorded in the Service Catalogue
B. Ensuring that information in the Service Catalogue is accurate
C. Ensuring that information in the Service Catalogue is consistent with information in the Service
Portfolio
D. Ensuring that information within the Service Pipeline is accurate
Answer: D
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NO.13 Which of the following sentences BEST describes a Standard Change?
A. A change to the service provider's established policies and guidelines
B. A pre-authorized change that has an accepted and established procedure
C. A change that is made as the result of an audit
D. A change that correctly follows the required change process
Answer: B
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NO.14 Which of the following statements is INCORRECT?
A. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
B. The SKMS is part of the Configuration Management System (CMS)
C. The SKMS can include data on the performance of the organization
D. The SKMS can include user skill levels
Answer: B
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NO.15 How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
A. Each stage should be carried out once in the order Plan-Do-Check-Act
B. There should be a single Plan, then the Do-Check-Act cycle should be repeated multiple times to
implement Continual Improvement
C. There should be a single Plan and Do, then Check and Act should be carried out multiple times to
implement Continual Improvement
D. The entire cycle should be repeated multiple times to implement Continual Improvement
Answer: D
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NO.16 What is a RACI model used for.?
A. Defining roles and responsibilities
B. Monitoring services
C. Performance analysis
D. Recording Configuration Items
Answer: A
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NO.17 Which of the following is NOT one of the five individual aspects of Service Design?
A. The design of the Service Portfolio, including the Service Catalogue
B. The design of Market Spaces
C. The design of new or changed services
D. The design of the technology architecture and management systems
Answer: B
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NO.18 Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
A. Services and Infrastructure
B. Applications and Infrastructure
C. Resources and Capabilities
D. Utility and Warranty
Answer: C
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NO.19 In which core publication can you find detailed descriptions of Service Level Management, Availability
Management, Supplier Management and IT Service Continuity Management?
A. Service Transition
B. Service Design
C. Service Strategy
D. Service Operation
Answer: B
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NO.20 The group that reviews Changes that must be installed faster than the normal Change process is
called the:
A. Technical Management (TM)
B. Urgent Change Authority (UCA)
C. Emergency Change Advisory Board (ECAB)
D. Urgent Change Board (UCB)
Answer: C
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